FAQ

How do I place an order?

There are 2 ways to place an order. The first is to use our website. Add a product to cart. Checkout. Make payment using your debit/credit card/instant EFT. We use a secure payment gateway called PayFast to facilitate all transactions. The second is to drop us an email or DM on Instagram and we will send you banking details to EFT directly into.

I don't live in South Africa. How do I go about shopping on Shades of Mink?

We currently facilitate National South African sales on our website. For international sales please send us an email at info@shadesofmink.com.



How long will it take for my parcel to be delivered?


Once your order has been dispatched it takes around 1-4 days to effect delivery.

Will I receive a tracking number?
Yes! You will be updated via email with a tracking number when your order ships.

Are MINK products tested on animals?
Absolutely not! We are strongly against animal testing!

What are the expiry date of MINK products?
Pot Of Glow is an artisanal product. It is manufactured and sent to you fresh and is best used fresh. Use within 4 months of receiving. Pot Of Glow contains 100% cold pressed Pomegranate seed oil and Maracuja oil which are prone to oxidation. We recommend you store your Pot of Glow in a cool place, with the lid on tight, avoiding contamination from un-clean fingers.

Is MINK suitable for use during pregnancy and breastfeeding?
The main ingredients both pregnant and breastfeeding individuals should avoid are Vitamin A and its derivatives (Retinol, retinoic acid, tretinoin, differin etc), BHAs in high concentrations, hydroquinone and benzoyl peroxide. Pot Of Glow does not contain any of these ingredients. If you are pregnant or breast-feeding, we recommend talking to your doctor before introducing a new product into your skincare regimen.

I have eczema/allergy prone skin, can I use Pot of Glow?
Eczema and allergy triggers are different for everyone. Should you wish to try Pot of Glow, we recommend doing a patch test for the first few days before proceeding to use it as normal.

Does Pot of Glow come in different shades?
Pot Of Glow does not come in different shades. Pot Of Glow actually does not impart any colour like a concealer, bb cream or foundation would. It contains a universal glow blend which lends a healthy glow to all skin tones. It was designed to provide instant glow and luminosity without any coverage.

Is Pot of Glow suitable for all skin types?
Yes Pot of Glow was formulated with all skin types in mind. We wanted to create a luminizing pudding that is moisturizing yet not heavy. Pot Of Glow is exactly that. It creates a buttery smooth look to skin without being oily or rich. You can also control the amount of moisture you require by applying less or more product. Oilier skin types can apply less product whereas drier can types can apply more product or even layer the product on.

Is Pot of Glow Vegan friendly?
Pot Of Glow is vegetarian friendly. It contains vegan/vegetarian friendly ingredients as well as a beeswax derivative. Because beeswax is not classified as vegan, the product is vegetarian friendly, not vegan.

How can I share my testimonial?
It couldn’t be simpler, simply send us an email or DM on Instagram letting us know what you think. We love hearing from you! We also get to see your cute photos and glowy selfies if you tag us! (Instagram : @shadesofmink)